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Warranty

All Samil Power Inverters come with a standard 5 year manufacturer warranty (see the Terms and Conditions here).

 

Shutdown procedure

Shutting down the inverter and restarting it can sometimes fix issues with the functionality of the unit.

Located on the solar inverter will be a label with the shutdown procedure. To shut down the solar inverter please follow the steps below;

1. Turn off the “solar supply main switch” located in the switchboard.
2. Turn off the “solar array DC isolator” located next to the input terminals of the inverter.
3. Do not open plug and socket connectors or PV string isolator under load.

 

Troubleshooting

*** Samil Inverters are powered by the solar power system itself. As such no messages or lights are operational in the evening or at night. Please consult you inverter during daylight hours if you suspect a fault ***

 On the rare occassion that your Samil Solar Inverter is not operating as expected please inspect your inverter for any of the follow messages and follow the appropriate steps…

Inverter DisplayTroubleshooting sequence
Inverter DisplayTroubleshooting sequence

Blank
(No response)

 

1. Ensure the DC Isolator is at the ‘ON’ position.

2. Ensure the DC voltage is high enough to run the inverter.

3. If the above does not resolve the issue, please contact Samil Technical Support on 1300 134 793 for further assistance.

‘Fan fault’

 

1. Ensure the fan is not blocked by insects or excessive dust/dirt.

2. If the above does not resolve the issue, please contact Samil Technical Support on 1300 134 793 for further assistance.

‘OVR/UVR/OFR/UFR’

 

1. Record the grid voltage and frequency from LCD screen and provide to Samil Technical Support.

2. Wait until next day – check for standard operation and ensure the inverter goes back to working normally.

3. If the above does not resolve the issue, please contact Samil Technical Support on 1300 134 793 for further assistance.

‘No utility’

 

1. Ensure the AC isolator is at the ‘ON’ position.

2. Ensure the AC connector has not been loosend or dropped from the bottom of inverter.

3. If the above does not resolve the issue, please contact Samil Technical Support on 1300 134 793 for further assistance.

‘Waiting’

 

1. Input voltage – read the VDC from LCD screen to ensure the rating is higher than ‘150V’.

2. If the above does not resolve the issue, please contact Samil Technical Support on 1300 134 793 for further assistance.

‘PV over voltage’
or ‘HIGH DC BUS’

 

1. Input voltage – read the Vdc from LCD screen to ensure the rating is below than ‘550V’.

2. If the above does not resolve the issue, please contact Samil Technical Support on 1300 134 793 for further assistance.

‘Consistent fault / GFCI failure
SCI failure / DC sensor failure
Relay failure’

 

1. Restart the inverter (shut down the DC and AC isolator, wait for a couple of minutes before turn the DC and AC isolator back on) to see if the inverter resumes functioning.

2. If the above does not resolve the issue, please contact Samil Technical Support on 1300 134 793 for further assistance.

‘Isolation fault’

 

Electrician has to go back for checking the DC side insulation.

If your issue is not resolved by the above steps you MUST contact Samil Power Customer Support on 1300 134 793 between 8am – 6pm AEST.

 

Warranty Claim Form

Please find below a Samil Power Warranty Claim Form. Download and print the form, then complete as much detail as possible.

Samil-Claim